Shipping & Returns Policy


Shipping
You have the choice of regular or express Australia Post at check out. All orders ship within 7 days of receipt. We ship by Australia Post, and actual delivery time will vary depending on your location and please allow extra time during peak times.

What payment methods do you accept?
We accept debit cards, Visa, Mastercard, Zip Pay and Humm. If picking up from us directly we accept eftpos, Zip Pay, Humm and cash.

Returns
Our policy last 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it including the original packaging.

Additional non-returnable items:
Gift cards;
Book with obvious signs of use;
Any items not in its original condition, is damaged or missing parts for reasons not due to our error.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, we will contact you to process the refund to your credit card or original method of payment, within 7 days.

Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@deslardnerorganic.com.au and send your item to: Des Lardner’s Organic, 5 Firebrace St Horsham 3400 Victoria Australia.

I received a damaged item, what now?
If your item arrives faulty or damaged please contact us for details of how to return your item for a replacement or refund. All items sent via Australia Post are uninsured so it your item is damaged visit your local Australia Post Office for a resolution prior to contacting Des Lardner’s Organic.

Pick Up
If you live in or around Horsham region and you wish to arrange pick up of our goods please select ‘pick up from seller’ for the drop down menu at check out. Once your order has been placed and is ready for collection you will be contacted directly with pick up details.