Results of DLO customer survey 2020

Thank you to the participants who provided opinions about our business which will be used continually to improve our service to best meet your needs.

 

About Des Lardner’s Organic Result

2018

Result

2019

Result

2020

Q1 Opportunity of contacting the store by telephone when necessary 89.6 87 94
Q2 General appearance of the store (cleanliness) 93.7 100 98
Q3 Availability of privacy where you could speak without being overheard, if needed) 87.5 99 98
Q4 Extent to which your personal information is kept confidential by staff 89.4 99 92

 

About the Staff (whom you just saw) Result

2018

Result

2019

Result

2020

 
Q5 Overall satisfaction with my discussion with the staff was…. 94.1 100 96  
Q6 The initial greeting by the staff was… 98.7 100 96  
Q7 On this visit I would rate the staff’s ability to really listen to me as.. 93.8 99 96  
Q8 The staff’s explanations of things to me were… 89 99 96  
Q9 The extent to which I trust this person is… 94 94 98  
Q10 The opportunity the staff gave me to express my concerns or fears was… 90 98 93  
Q11 My confidence in this staff member’s knowledge of medicine and health products is… 90.3 98 98  
Q12 The respect shown to me by this person was… 93.3 100 90  
                Other Issues Result

2018

Result

2019

Result

2020

Q13 The information provided by this store about how to prevent illness and healthy (skin care, health risks, weight loss, diet habits) was… 86.3 100 97

Finally

Q14 My overall satisfaction with this business 92.3 99 94

 

How old are you? Are you: How often do you visit the store?
Under 30  3%         Female   77%            Less than 5 times      13%
          30-59       58%         Male       23%           5-10 times                   38%
         60 plus     45%             More than 10 times  49%

 


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